Contact-Free Delivery Feature Ready in 5 Hours

In the wake of the Covid-19 pandemic, Pizza Hut's development team had to act fast.

The company and product

Pizza Hut is an American restaurant chain founded in 1958. With 156 sites, it’s a leading restaurant serving pizza in Poland.

When the first Covid-19 lockdown was introduced, they contacted our team with an urgent request to create a contact-free delivery application that would allow them to deliver food to their customers in a safe and reliable way. The only challenging requirement was that the product had to be deployed to production in… 5 hours.

Client’s feedback

Magdalena Mazur-Milewska

Product Owner, Pizza Hut

Attention to detail and swift delivery

I was impressed with Monterail’s speed of work and ability to work under time constraints. They managed to deliver a business-critical feature for us keeping high quality, paid attention to detail, and showed great responsiveness during the process. Monterail proved to be a partner to rely on under all circumstances.

The Challenge

Deadline? Tomorrow.

The client contacted us on a Friday evening and asked to introduce a new business-critical feature to their web and mobile apps: contact-free delivery at the doorstep. Because of the Covid-19 pandemic, they wanted to apply precautionary measures and ensure the safety of their carriers and customers.

We were to implement an informative pop-up for the website visitors and apply changes at the checkout stage.

The task was a race against the clock as Pizza Hut opens restaurants at 11, and they wanted to be prepared for a new type of delivery by Saturday morning.

Key challenges of the project included:

Meeting a tight deadline for a business-critical feature release.
Lack of specific materials and requirements for the scope.

Pizza Hut App Screenshots

The Process

Tight cooperation and clear communication between Monterail and client resulted in fast delivery.

On Friday evening, our Project Manager started gathering as much information as possible, preparing a detailed scope and tasks that were later on passed on to the team.

Then, the team including a designer, a front-end developer, and a QA specialist went to work. We were in constant communication with Pizza Hut’s Product Owner who was very reactive and made sure there was nothing blocking our tasks.

There was no need for any iterations as our suggestions and graphics met the client’s needs immediately.

Team’s voice

Anna Rakowiecka

Project Manager

Difficult times require extra solutions

At first, I didn’t think it would be possible to deliver the feature so quickly but the whole team reacted very enthusiastically to the necessity of working extra hours as the whole situation with the pandemic requires extra solutions as well. It’s amazing to be helping businesses transform digitally and survive on the market in these unfavorable conditions.

The Outcome

Our “war cabinet” successfully delivered changes on the website informing users about a new approach.

Everyone making an order from Pizza Hut, whether via a mobile or web application, was made aware of the contact-free delivery and can choose it during the checkout process.

Due to quick strategic decisions and huge flexibility on both sides, Pizza Hut ensures the continuity of its delivery service and emphasizes this aspect of its business even more. Doormat delivery became a huge support factor for the functionality of their restaurants. The collaboration yielded an intuitive and mobile-friendly interface that enables users to make a donation to the cause of their choice using their preferred device and payment method.

The application is fully functional and there are plans to expand the app further with new features and functionalities.

The success of this project hinged on the following factors:

Delivering a business-critical feature in less than five hours.
Cooperating closely with the Product Owner at Pizza Hut.
Going the extra mile to help the client implement strategic changes on their platform.